FREQUENTLY ASKED QUESTIONS

In the United Kingdom, we offer the following shipping options:

- Chocolate orders of £15 or more FREE via Royal Mail First Class 

- Chocolate orders below £15 delivery charge of £3.50, shipment via Royal Mail First Class 

- Orders containing Baked Goods Overnight Courier via APC - £7.50 (courier collections Monday-Thursday only)

And we also offer the option of an overnight courier for any order:

- Overnight Courier via APC - £7.50 (courier collections Monday-Thursday for order placed pre-noon only)

We are not able to offer shipping to the USA or Canada, but our distribution partners have a well-stocked online shop with great customer service. If you would like to buy our chocolate for delivery in the USA or Canada, please visit the Caputo’s Market & Deli online store www.caputos.com/pump-street-chocolate/

USA and Canada

We are not able to offer shipping to the USA or Canada, but our distribution partners have a well-stocked online shop with great customer service. If you would like to buy our chocolate for delivery in the USA or Canada, please visit the Caputo’s Market & Deli online store www.caputos.com/pump-street-chocolate/

Rest of the World

We offer international shipping of chocolate to many countries (see the zones and rates below). For these orders we are shipping on a ‘best efforts’ basis. We will always do what we can to get chocolate to you promptly but we regret that international orders may take 2-3 times as long to reach you. We do not advise ordering Eccles cakes or baked goods to ship internationally.

Please be aware that outside of the UK we have no control of local delivery services and mail systems that are dealing with unprecedented challenges. Packages will be subject to import taxes, VAT charges and duties upon receipt and may be held up for this reason. Therefore, all duties and taxes are the responsibility of the recipient and out of our control.

We are unable to provide temperature controlled transport so please be aware that at hot times of year, or if delivering to hot country, you are assuming the risk that your chocolate may not arrive in perfect condition.

Zone 1 - £20

Austria

Belgium

Bulgaria

Cyprus

Czechia

Denmark

Estonia

Finland

France

Germany

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

Zone 2 - £30

Albania

Belarus

Bosnia & Herzegovina

Croatia

Gibraltar

Greece

Iceland

Jersey

Kosovo

Liechtenstein

Moldova

Monaco

Montenegro

North Macedonia

Norway

Russia

Serbia

Switzerland

Turkey

Ukraine

Canada

Channel islands

Mexico

Russia

Zone 3 - £40

Afghanistan

Algeria

American Samoa

Angola

Anguilla

Antiqua

Argentina

Armenia

Aruba

Australia

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Benin

Bermuda

Bhutan

Bolivia

Bonaire

Botswana

Brazil

Brunei

Cambodia

Cameroon

Cape Verde Islands

Cayman islands

Chad

Chile

China

Colombia

Congo

Costa Rico

Dominican Republic

Ecuador

Ethiopia

Egypt

Falkland Islands

Fiji

Gambia

Georgia

Ghana

Guyana

Hong Kong

India

Indonesia

Iraq

Israel

Jamaica

Japan

Kazakhstan

Kenya

Korea

Kuwait

Lebanon

Libya

Macau

Madagascar

Malawi

Malaysia

Mali

Martinique

Mauritania

Mauritius

Mongolia

Montserrat

Morocco

Namibia

Nepal

Netherland Antilles

New Caledonia

New Zealand

Nicaragua

Niger

Nigeria

Oman

Pakistan

Panama

Paraguay

Peru

Philippines

Qatar

Samoa

Saudi Arabia

Senegal

Seychelles

Sierra Leone

Singapore

South Africa

Sri Lanka

St Barthelemy

St Kitts

St Lucia

St Maarten

St Vincent

Syria

Tahiti

Taiwan

Tanzania

Thailand

Togo

Trinidad & Tobago

Tunisia

U.A.E.

Uruguay

Vietnam

Yemen

Please read our terms and conditions here and our privacy policy here

Please see the Origins Page.

You can buy our chocolate on our website, in our chocolate shop in Orford, and through our many stockists across the UK and internationally.

For information about your nearest stockist please email us on info@pumpstreetchocolate.com.

Sustainability at Pump Street

Here at Pump Street we’re continually making changes at every level in order to reduce our environmental footprint and encourage our suppliers and customers to do the same.

From working directly with our farmers in sourcing the best beans grown with minimal intervention, to adopting plastic-free compostable packaging, we are continually trying to evolve and keep up with best practice in sustainability.

We strive to be as environmentally conscious as possible.

We are now buying only plastic-free and compostable packaging and it is labelled as such on the back of the packaging, and still we are developing new iterations that are less material-intensive.

If you have any questions, comments or suggestions about sustainability please email our Executive Director, Joanna Brennan, at joanna@pumpstreetchocolate.com